Contact & FAQ

Choose Your Preferred Currency

 

What is your change/cancellation policy?
> We will be happy to help you change your or cancel/refund the order - just contact our services below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order has been sent out.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.
What payment options are available?
> We accept all major credit cards as well as PayPal.
   PayPal: You can pay safely and conveniently with your PayPal account or with your credit card through PayPal.
   Credit Cards: Visa, MasterCard, American Express and other credit cards.
Please note that all of our prices are listed in USD and your card will be charged in your respective currency.
 
What currencies do you accepted?
> Select your currency on the top left area of every page of our store. On a mobile device, please click the menu icon on the top left of the screen, and then go to 'Choose Currency' to select your preferred currency. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.
 
I have a different ordering/payment question or have a different question about your products.
> If we were unable to answer your questions here, please scroll down and contact out our Service! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
 
How long does it take to receive my products?
> Typically, it takes about 3 business days for our products to be sent out. Once shipped, it will deliver continental US orders in 9~15 business days. International shipping times vary based on the destination.
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
 
Can I change the destination country on my order?
> After placing your order, you may not change your shipping from domestic to international and vice versa.
 
How much is shipping?
> Free shipping over $39.00. For orders under $39.00, you'll have to pay $9.95 as shipping fees.
 
Do you ship internationally?
> We happily fulfill international orders! Depending on your home country a customs tax may be applied in addition to your shipping cost.
 
* If we were unable to answer your questions here, please scroll down and fill out our Contact email! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
 
TRACK ORDER CLICK HERE
Email us: cs@thistea.com
Time:  Mon.- Fri. 9:00 AM - 6:00 PM (EST)
Office Address:  Room D, 10/F, Tower A,Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong.